🛡 Privacy Policy — Fluentfolio

Effective Date: October 2025

Fluentfolio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or enroll in our online courses.

1. Information We Collect

We may collect:

Personal details: full name, email address, phone number, and payment information.

Account details: login credentials, student progress, and course preferences.

Technical data: IP address, browser type, and cookies to enhance site performance.

2. How We Use Your Information

We use your data to:

Process enrollments and payments securely.

Provide course access and student support.

Improve our services and website functionality.

Send course updates, newsletters, and special offers (optional).

3. Data Protection

We use secure payment gateways and encrypted connections (SSL) to protect your personal data. We never sell or share your information with third parties, except:

When required by law in Oman or the UAE.

To trusted service providers who assist in operating our website or processing payments.

4. Cookies

Our website may use cookies to personalize your experience and track site usage. You may disable cookies through your browser settings.

5. International Data Transfer

As an online school, your data may be processed outside your country of residence. By using our services, you consent to this transfer in compliance with applicable data protection laws.

6. Your Rights

You may:

Request a copy or deletion of your data.

Unsubscribe from communications at any time.

Contact: info@fluentfolio.com

7. Updates

We may update this Privacy Policy periodically. The latest version will always appear on our website.

—

💰 Refund Policy — Fluentfolio

Effective Date: October 2025

At Fluentfolio, we value transparency and fairness in our refund process.

1. Refund Eligibility

Refund requests are accepted only before the course start date.

Once a class or course has started, fees are non-refundable, regardless of attendance or completion status.

2. How to Request a Refund

To request a refund:

1. Email us at info@fluentfolio.com before the start date of your course.

2. Include your full name, course name, and payment reference.

 

Refunds will be processed within 7–10 business days to the original payment method.

3. Non-Refundable Items

Trial classes, placement tests, and promotional packages.

Fees for course materials or certificates once issued.

4. Cancellations by Fluentfolio

In the unlikely event Fluentfolio cancels a course or session, students will be offered a full refund or a course credit for future use.

—

⚖ Terms and Conditions — Fluentfolio

Effective Date: October 2025

Welcome to Fluentfolio. By accessing our website or enrolling in any course, you agree to the following terms and conditions.

1. General

These Terms govern your use of Fluentfolio’s online English learning services, operated under the laws of Oman and the United Arab Emirates.

2. Services

Fluentfolio provides live and recorded online English classes, academic resources, and assessments.

We reserve the right to modify course content, schedules, or instructors when necessary.

3. User Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login details.

4. Payments

All payments are processed securely through our authorized online payment gateway.

Course access is granted only after successful payment confirmation.

5. Refunds

Refer to our Refund Policy for eligibility and procedure.

6. Student Conduct

Students agree to:

Attend sessions punctually and respectfully.

Not record, share, or distribute course content without permission.

Avoid any behavior that disrupts the learning environment.

Violation of these rules may lead to suspension or termination of access without refund.

7. Intellectual Property

All course materials, videos, and designs are the intellectual property of Fluentfolio. Reproduction or distribution without written consent is prohibited.

8. Limitation of Liability

Fluentfolio will not be liable for indirect or consequential losses resulting from the use of our website or courses.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Sultanate of Oman and the United Arab Emirates.

10. Contact

For inquiries, contact us at info@fluentfolio.com.

—